Terms and Conditions


  1. The Priority Traveller membership card is not transferable.The card may not be used by any person other than the member. Please note that improper use of the card could constitute fraud.
  2. It is not a credit card, nor proof of creditworthiness
  3. In order to benefit from membership you must:
    a) always be in possession of a valid Priority Traveller membership card.
    b) pay for goods or services by cash, cheque or credit card at the time of check-out, unless specifically stated otherwise.
    c) observe any conditions listed in the directory or displayed by the establishment or service, provided it is authorised by Priority Traveller.
  4. Your Priority Traveller membership card should be presented on arrival, before payment and before the receipt or bill is produced.
  5. Priority Traveller cannot be held responsible for disputes that may occur between the member and an establishment or service, although every endeavour is made to ensure that information is correct.
  6. Your Priority Traveller card remains the property of Priority Traveller, and must be surrendered on demand in any case of use or attempted use contrary to these terms and conditions.
  7. Establishments listed in Priority Traveller's directories have signed agreements with Priority Traveller to grant the stated concessions to holders of valid Priority Traveller membership cards. Any instance where the card is not honoured should be reported to Priority Traveller, together with full details and receipts. Priority Traveller will endeavour to rebate the monies rightly owed. However, Priority Traveller cannot be held responsible if establishments are taken over, or cease trading.
  8. Some facilities offered as part of Priority Traveller services are provided by contractors over whom Priority Traveller has no control. Priority Traveller will endeavour to ensure the benefits are upheld, but cannot guarantee the facilities will be available.
  9. Discounts apply only to bookings made through Priority Traveller Hotel Reservation Service, Priority Traveller website, direct with the hotel or through the chain central reservations office as per the instructions shown.
  10. Priority Traveller cannot accept responsibility for printing errors, omissions, changes or misrepresentations which may occur, particularly if a directory becomes out of date.
  11. The renewal and/or continuation of Membership shall be at the option of Priority Traveller in their sole discretion.
  12. A member may resign his membership at any time by letter addressed to the Club but shall be liable for his subscription for the year during which he resigns. If resignation is made after the renewal date, no refund will be applicable.
  13. Discounts may not be applicable during certain periods such as Trade Fairs, Conferences, Exhibition Periods etc. Rack rates are subject to change without notice, so always obtain confirmation of your rate when making reservations. Rate bands may also be affected by changes to the currency exchange rates.
  14. No refund on membership will be made if the Application is made through a member-get-a-member promotion.
  15. Travel insurance is administered by Priority Traveller who is an Appointed Representative of International Airline Passengers Association (EAME) Ltd which is authorised and regulated by the Financial Services Authority in respect of insurance mediation activities only.

Please note:

Complimentary insurance available to Elite members must be activated within 30 days of joining Priority Traveller by completing the application form enclosed with your membership pack. If you are travelling urgently and need to apply before you receive your membership pack you can contact our office for an application form on: 44 (UK) 20 (London) 8253 5100. Eligibility for this insurance is subject to underwriting guidelines and the maximum age at enrolment of 64.

As an appointed representative of a Financial Services Authority regulated company, we are committed to providing you with a number of documents to ensure that you are fully aware of what this policy gives you and how we operate as a company. As such we have made available the following documents, which can be accessed by clicking on the relevant link.

Terms of Business - which sets out the terms upon which we agree to act for our members and contains details of our regulatory and statutory responsibilities in relation to your insurance policy and it also sets out some of your responsibilities.

Policy Summary - which is a summary of the key features of the policy cover provided and also includes important information regarding Cancellation Rights, Claims, Compensation Arrangements and Directive Required Information.

Statement of your Demands and Needs (this is contained in the same document as the Policy Summary).

Summary of the specific coverage, excesses and policylimits. (See insurance pages for links to all the above information).